Terms and Conditions Policy
We operate Lucky Green Casino as an online gaming platform. This Terms and Conditions page sets out the rules that govern use of the site, account activity, bonuses, payments and the relationship between us and users. Read these terms before registering, depositing or playing. The terms explain eligibility, account responsibilities, acceptable use, basic promotion rules, deposits and withdrawals, dispute handling and how we update the agreement. Using the site indicates acceptance of these terms and any linked rules in account settings or promotional pages.
Account responsibilities
Register with accurate personal details and maintain a single account. Keep login credentials secure. Promptly update any changes to contact or payment information. We may require identity verification before processing withdrawals. Account misuse, multiple accounts or providing false information may result in suspension or closure and forfeiture of balances.
Registration and verification
Complete sign-up information and verify email and phone as requested. KYC documents may be required for withdrawals. Verification must follow the timelines stated during account prompts. Failure to verify can limit access to funds and features.
Account security
Use a strong password and do not share access. Report unauthorised access immediately via Support. We reserve the right to lock or suspend accounts where security concerns arise.
Eligibility requirements
Access is permitted only where local law allows and where account holders meet minimum age limits. Minimum age for play is 18 years. One account per person or household. Restricted countries and regions apply and are listed in the Terms and account registration flow. Eligibility checks may be performed at enrolment and periodically.
Acceptable use of the service
Use the site for lawful gambling and personal entertainment only. Prohibited actions include fraud, money-laundering attempts, chargeback abuse, collusion, exploiting software bugs, and attempts to manipulate outcomes. Automated bots and unauthorised access tools are forbidden. Breaches may lead to account restrictions, fund seizure and reporting to relevant authorities.
Bonus and promotion rules
Bonuses and promotions are subject to specific rules displayed with each offer. General principles: only one welcome bonus per account, minimum deposit requirements apply, wagering requirements and game contribution rates are stated with the offer, and maximum bet limits apply during bonus play. Promotions may exclude jackpot games or certain providers. Bonus abuse may void rewards.
Deposits and withdrawals
Deposit methods, minimums and processing times are displayed at deposit. We accept AUD and other supported currencies; local options such as PayID and POLi may be available. Withdrawals require identity verification and follow the chosen payout method. Processing times vary by method. Withdrawal limits and identity checks apply. Fees, where applicable, are disclosed at the time of transaction.
Dispute handling
Raise account or transaction disputes via Support. Provide requested documentation promptly. We aim to investigate and respond within a reasonable time. Disputed outcomes will be handled according to the Terms and applicable law. Where applicable, independent dispute resolution avenues may be noted in account communications.
Updates to the terms
We may update these Terms from time to time. Changes are effective when posted and notified via the site or account messages. Continued use after changes indicates acceptance. Significant changes will be highlighted and may require user acknowledgement before continued play.