Privacy Policy Details
We are Lucky Green Casino. This Privacy Policy describes how we collect, use and protect personal information when you register, play or use services on our site. It explains the types of data we hold, how that data is processed, and the choices available to you. The page covers technical and transactional records, identity and contact details, cookies and tracking, data sharing with service providers, and the steps we take to keep information secure. Read this policy to understand your rights and how to contact us about your data.
Types of data we collect
Personal data: name, email, date of birth, address, phone number and identity documents collected for verification where required. Account credentials and communication preferences are included.
Technical and device data
Device identifiers, IP address, browser type, operating system, time stamps and connection data. Log files and crash reports for troubleshooting and service operation.
Transactional data
Deposit and withdrawal records, payment method details, wagering history, bet amounts and win/loss summaries needed to process transactions and maintain account records.
How we use information
Provide and operate your account, process deposits and withdrawals, verify identity where required, and maintain transaction records. Detect and prevent fraud, enforce terms, and meet legal obligations.
Service, support and communications
Respond to support requests, send account notices, and deliver optional marketing where you have consented. Communications can be adjusted in account settings or by contacting support.
Data protection and security
We use industry-standard technical measures to protect data in transit and at rest, including 256-bit SSL encryption and TLS 1.3. Access controls, password protection and routine security checks are used to limit access to authorised personnel and systems.
Retention and storage
Data is retained only as long as necessary for legal, regulatory, tax or operational reasons. Retention periods depend on the type of data and applicable obligations. Inactive accounts and obsolete data are removed according to our retention schedule.
Cookies and tracking technologies
Cookies, pixel tags and similar technologies are used to remember preferences, enable logins, support analytics and measure site performance. Third-party cookies may be used for analytics and advertising. You can manage cookie settings via your browser or our cookie controls.
User rights and choices
You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing. Requests can be made through account settings or by contacting support. We will respond within a reasonable time and provide instructions where additional verification is required.
Data sharing and third parties
We share information with payment processors, game and platform providers, analytics vendors, and service providers who support operations. Data may also be disclosed to legal or regulatory authorities when required. Third parties act under contract and are expected to handle data in line with this policy.
International transfers
Data may be processed or stored in other countries by service providers. Appropriate safeguards or legal mechanisms are used where required to protect personal information during cross-border transfers.
Updates to this policy
We may update this Privacy Policy. Material changes will be posted on the site with an updated effective date. Continued use of services after changes are posted indicates acceptance of the updated policy. Contact support for questions or to exercise your rights.