Player Protection

We take player safety seriously and maintain clear Lucky Green Casino Responsible Gambling standards to keep play controlled and informed. We set firm rules, offer choice-driven tools, and provide straightforward guidance so customers can manage their activity. We expect users to set limits, use time-outs when needed and contact support if habits change. We provide access to independent help and practical advice, and we encourage responsible choices at every step. Our goal is safe participation and clear options for anyone who needs to pause or stop gambling.

Player Protection Principles

Clear rules and visible controls. Account holders must be 18+. One account per person. We promote transparency on limits and available support. Responsible play is a condition of use.

Tools to Manage Gambling Activity

Deposit limits - set daily, weekly and monthly caps from account settings. Loss limits - establish maximum loss alerts. Session time limits - set automatic session reminders and forced breaks. Cooling-off periods - short breaks from 24 hours up to six weeks. Self-exclusion - options to suspend or permanently close accounts.

How to Activate Limits

Limits are adjustable in account settings. Changes take effect immediately for new limits and may apply to current sessions. Self-exclusion requires confirmation and will block access until the selected period ends.

Recognising Problematic Behaviour

Spending more than planned. Chasing losses. Neglecting work or relationships. Constant preoccupation with gambling. Using gambling to cope with stress or mood. Repeated failed attempts to stop or cut back.

Guidance for Staying in Control

Set a budget before you play and stick to it. Use deposit and loss limits to prevent overspending. Take regular breaks - enable session reminders. Avoid gambling when tired or stressed. Keep account details and passwords secure. Monitor activity - review transaction history and time spent.

Practical Steps

Decide a weekly limit in AUD and lock it in. Use cooling-off if emotions run high. Remove saved payment methods if control is weak. Talk to someone you trust about concerns.

Access to Professional Help and Support

We list local and national support organisations and provide links to professional help. Reach out to Gambling Help Online, Lifeline, Gamblers Anonymous or a local counselling service for confidential support. Trained advisers can assist with self-exclusion, financial planning and referral to further treatment.

Contacting Support

If you or someone you know needs immediate help, contact emergency services or a crisis line. For non-urgent support, use the listed counselling services and community resources. Our customer support can also guide you to those services.