Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact options include email, phone and live chat for prompt assistance. Provide your account ID when relevant and include brief details so we can route your enquiry correctly. Use phone for urgent account or payment matters; use email for non-urgent requests. Support is available during the hours listed. Contact options are listed below for direct access to the right team. We aim to respond promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - use for account queries |
| General enquiries | [email protected] - general questions |
| Affiliate enquiries | [email protected] - partner queries |
| Payments | [email protected] - deposits & withdrawals |
| Privacy | [email protected] - data/privacy requests |
| Phone | +61 2 4983 7516 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or when you need to provide explanations or documents. Please include a clear subject line and up-to-date contact details so we can respond without delay. Attach any relevant files and quote your account ID where applicable - missing information may slow down handling.
Contact Form
Response Time
Support aims to respond to most enquiries within one business day. Simple requests like account queries or payment confirmations are usually handled fast. More complex matters - such as KYC checks or technical investigations - can take longer depending on the issue. We’ll keep you updated by email or live chat while we work on your case.
Feedback
Have a suggestion, spotted something that could work better, or want to share feedback? Send us your thoughts through the contact options on the site. We read feedback carefully and use it to help improve our service, website features and overall user experience. Practical ideas are always welcome, whether they’re about games, payments, account settings or browsing on mobile.